Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer FREE shipping on all orders, international orders may be subject to local tariffs and fees not paid by us.

Which payment methods are accepted in the Online Shop?

We use AuthorizedNet for our payment processing needs, the largest and most secure in the industry; they accept all major credit cards including PayPal and PayPal credit.

How long will delivery take?

Once your order is processed, packaged and shipped, delivery typically takes 3-7 calendar days depending on your location, International orders may take longer however our team will notify you of the lead time at the time of shipping including providing you with a unique tracking number for your order.

How secure is shopping in the Online Shop? Is my data protected?

We use the latest technologies and our website is managed by XMLA located in Los Angeles California who manages our online enterprise and makes our online presence safe and secure.

What exactly happens after ordering?

After your order is placed, our team verifies the order and processes it in our warehouse. Pulling your items from stock, packaging everything securely and getting them ready for shipment.

Do I receive an invoice for my order?

Our system will automatically generate an invoice for your order and it will be emailed to the email address provided.

Send us an email

Questions, Comments, Concerns, please email us at orders@heavenlygiftsusa.com or complete the form below.